Shipping policy

Shipping Policy

Novoxpod

At Novoxpod, we are committed to delivering your office pod safely, efficiently, and as promptly as possible. Our shipping process is designed with reliability and transparency in mind. Please review our shipping policy in full to understand the logistics involved and ensure a smooth delivery experience.

Shipping Method

All Novoxpod products are shipped via reputable national LTL (Less Than Truckload) freight carriers. These carriers are chosen for their experience and professionalism in handling large and delicate shipments such as office pods.

Shipping & Handling Time

Standard Handling Time: Orders are typically processed and shipped within 5–10 business days, depending on your location and order volume.

Transit Time: Delivery times may vary based on destination, accessibility, and weather conditions.

Remote Areas: Please note that remote or hard-to-access locations may require additional lead time due to the nature of freight logistics.

Freight Delivery Terms

Curbside Delivery: Our standard shipping includes curbside drop-off at the nearest accessible point where the delivery truck can safely park.

Unloading Requirements: The crate will not be moved beyond this drop-off point. Customers are responsible for having a pallet jack or forklift available to move the crate to its final location.

Additional Handling: If additional services are needed—such as moving the crate beyond the curb or into a building—additional fees may apply. Please notify us in advance if such services are required so we can coordinate with the freight carrier.

Receiving & Inspection

Upon delivery, please inspect the crate thoroughly for any visible signs of damage.

If damage is present, note it on the Bill of Lading (BOL) provided by the freight carrier at the time of delivery.

It is the responsibility of the customer to report any concealed damage within 14 calendar days of delivery to qualify for warranty or replacement coverage. Claims submitted after this period may not be eligible for resolution under our standard policy.

Additional Notes

Delivery is made during standard business hours, Monday through Friday. Please ensure someone is available to receive and inspect the shipment at the delivery address.

We recommend retaining all packaging materials until the office pod has been fully installed and inspected.

Contact Information

For questions, damage claims, or special delivery requests, please contact our customer service team:

📞 Phone: 510-996-1134
📧 Email: service@novoxpod.com