Refund policy
🔄 30-Day Return & Exchange Policy
We offer a 30-day return and exchange window, starting from the date of delivery, for items confirmed to be defective or damaged.
✅ Eligibility:
- Product must be unused, in original packaging, with tags intact
- A valid proof of purchase must be provided
- Photo or video evidence of the issue is required for review
🔁 Resolution Steps:
- First response: We will attempt to resolve the issue by sending replacement parts
- If unresolved: A full exchange or refund will be offered
- Shipping: For valid claims, all shipping costs (return & replacement) are covered by Novoxpod
- Note: Returns due to buyer’s remorse are not eligible for refund
📝 If the issue cannot be fixed and the customer prefers a return, we will cover return shipping and handle the process. Please contact us at service@novoxpod.com.
🚫 Non-Defective Returns
For returns not related to defects or damage will be evaluated on a case-by-case basis, but the following conditions apply.
- A 15% restocking fee applies
- The customer is responsible for return shipping costs
📨 How to Request a Return or Exchange
To initiate a return or exchange:
- Contact us at service@novoxpod.com
- Once approved, we will provide:
- A prepaid return shipping document (if applicable)
- Step-by-step return instructions
⚠️ Unauthorized returns will not be accepted. Please contact us before returning any items.
📦 Damaged or Incorrect Deliveries
Please inspect your order upon delivery. Contact us immediately at service@novoxpod.com if:
- You receive the wrong item
- The item arrives damaged
- You identify a defect
Our team will quickly assess the issue and work to resolve it.
🤝 Our Commitment
At Novoxpod, we are committed to ensuring that your experience is seamless and your investment is well-supported. Our warranty and return policies are designed to be fair, clear, and responsive — because your satisfaction is our priority.
If you have any questions, please contact us at:
📧 service@novoxpod.com
📞 510-996-1308