Warranty

Novoxpod Warranty Policy

At Novoxpod, we take pride in delivering premium-quality office sound pods designed for lasting performance and user satisfaction. This policy outlines our coverage for warranties, returns, and exchanges to ensure transparency and peace of mind for our customers.

🔧 Limited Warranty Coverage

Novoxpod offers a 5-Year Limited Warranty from the date of delivery on specific components of your office sound pod. This warranty covers defects in materials or workmanship under normal use, including:

✅ Covered Components:

• Electrical parts: Fans, LED lighting, power modules, outlets
• Mechanical hardware: Hinges, handles, door closers, ventilation grilles
• Structural components: Covered when issues arise under normal use and without signs of external impact, modification, or mishandling

If a covered part fails during this period, Novoxpod will ship a replacement component free of charge.

🔎 Structural coverage applies when material deformation occurs while the unit remains stationary and in regular use.

⚙️ 30-Day Defective Part Guarantee

For any part found to be defective within the first 30 days of delivery, we will:

• Cover 100% of replacement part and shipping costs
• Provide clear installation instructions or remote support
• Expedite shipping to minimize disruption

📌 Warranty Eligibility Requirements

To ensure your product remains covered under warranty:

• The pod must be installed per Novoxpod' instructions
• The unit must remain in its original assembly (structural changes may void coverage)
• No unauthorized repairs or modifications should be made
• Original proof of purchase and product serial number must be available

🚫 What Is Not Covered

The warranty will be void if the product is subjected to any misuse, mishandling, or conditions outside of its intended use. This includes, but is not limited to, the following circumstances:

• Non-Novoxpod branded hardware or software
• Third-party equipment or furniture added to the pod
• Damage from misuse, improper assembly/disassembly, or unauthorized repairs
• Environmental damage (fire, flooding, outdoor exposure, etc.)
• Wear and tear (fabric fading, scratches, cushion softness, etc.)
• Electrical faults caused by non-certified personnel
• Use of improper cleaning products or methods
• Modifications made
• Natural inconsistencies (e.g., wood grain patterns, glass bubbles)
• Pre-owned or rented units
• Damage during transport by non-approved carriers
• Force majeure events (e.g., earthquakes, storms, war, etc.)
• Use of pod components beyond their intended capacity or load limits

🧾 Your Responsibilities

To receive warranty service, the customer must:

• Provide valid proof of purchase
• Follow Novoxpod’ service and diagnostic instructions
• Complete any final assembly or part reattachment if required